Toast and Tuckly

Start with how Toast handles partners

Toast does not hand out API keys. Its developer documentation is clear that access is granted through the Toast Partner Integrations programme, with a formal application and a certification process, and that partners receive scoped access to read and write data on behalf of the restaurants that choose to share it. If a vendor tells you it has a Toast integration, that is the programme it went through. Tuckly has not, which is why this page carries a contact us status and not a green tick.

What Toast is

Toast is a restaurant point-of-sale platform built around its own handheld and terminal hardware, with kitchen display, payments and a long list of add-on products. Its site offers versions for the United States, Canada, the United Kingdom, Ireland and Australia. Toast also sells Toast Online Ordering, which it markets as commission-free. That last point matters for a page like this one: Toast has its own answer to the problem Tuckly solves.

What a connection would carry

For a restaurant on Toast, the integration would do four things.

Orders in. An order from your Tuckly site would be written into Toast so it prints to the kitchen and counts in the day’s sales without a server retyping it on a terminal.

Menus out. Toast’s menus API would supply items, modifiers and prices so the ordering site matches the POS.

Availability and stock. Toast documents restaurant availability and stock APIs. An item 86’d in Toast would hide on your site. How precisely that maps to an ordering flow is something we would validate during a build, not promise beforehand.

Status back. Kitchen status would flow to Tuckly so a delivery or pickup order moves on at the right moment.

Payments stay separate. Online orders on your site are paid through your gateway, and the money settles to you. Toast would record the sale; it would not process the payment.

The programme, step by step

Toast publishes its process, and it is worth reading as a restaurant owner because it explains why integrations take time. An integrator applies and goes through discovery. A partnership agreement must be signed before anything else moves. Sandbox credentials follow, then a certification review, which Toast describes as an interactive demo-style session of about an hour. Production credentials are issued after that, and the integration rolls out in phases: an alpha at a single restaurant, a beta at three to five locations, then a general availability listing in Toast’s integrations marketplace.

Toast also sells a standard API access tier through its shop, available to restaurants on certain plans. That tier is read-only. It would let a tool look at menus and sales, but not push an order in. Toast states that write methods are generally limited to partner and custom integrations, so there is no shortcut around the programme for what an ordering site needs.

Cost and control

On the restaurant side, Toast’s documentation notes that some integrations are free and others carry an additional fee, enabled from the Integrations section of Toast’s admin. Whether a Tuckly integration would carry a Toast-side fee is not something we can say until there is one. Tuckly’s own charges are on the pricing page and do not include a per-order commission.

What to do today

Take direct orders and enter them into Toast by hand. That is how most restaurants run a new channel for the first months regardless of integration, and it tells you whether the volume justifies the setup. The order screen is designed so re-entry is a thirty-second task, not a transcription exercise. If you are on Toast and want this built, use the contact page. The count of Toast restaurants asking is what decides when we apply to the programme.